Prospectus
NEUTRL is an unfettered technical eCommerce coordinator and project manager serving merchants without conflicts of interest.
NEUTRL manages for merchants eCommerce service requests (ticket flow), development projects, solution sourcing and workflows enabling them to work at will with a multitude of partners to achieve success.
Service Request Management
Ticketing and project management
NEUTRL manages eCommerce-related service requests originating from marketing, finance, operations, fulfillment and other functional departments. Day-to-day, one-off tickets or multi-faceted development projects.
Highlights
- Internal service desk management / ticket assignments
- Custom dev project project planning + management
- eCommerce application configurations and updates
- Content management
- Software version control (Git)
- Feature dev roadmap planning
- Third-party issue escalation (ie. hosting, et al.)
- Staff application support and training
- QA and testing
- Access control
Consulting & Sourcing
Solutions, services and partners
NEUTRL helps merchants source solutions, services and partners for their needs.
Highlights
- eCommerce platform sourcing (e.g. startup, replatforming)
- Curating RFPs / RFQs
- Platform proof of concept (PoC) projects
- Third-party solution sourcing
- Freelance developer sourcing and onboarding
- Professional service agency sourcing and onboarding
Workflows
Internal apps and processes
NEUTRL enables merchants to build their own ecosystems of apps, workflows and processes so they can work freely and productively with partners at will. Professional service agencies, freelance developers, application service providers, workflow enablers and software vendors.
Highlights
- Internal ticketing development
- Project management application setups
- Deployment workflows and setups
- Documentation and knowledge harvesting
- Vendor system integrations
- System monitoring and incident response
- Application performance monitoring
- Log management and visibility
- Compliances and security consulting
Fundamentals
Market, Clientele, Value Props
Target Market
NEUTRL is for ambitious, emerging merchants.
- Owner-operator eCommerce merchants
- Startups building from the ground up
- Emerging, mid-market merchants, $1m-50m
- Merchants who do NOT fit into SaaS solutions
- Merchants looking to re-platform from software to SaaS
- Merchants looking to re-platform from SaaS to software
- Merchants interested in micro service evolutions
People We Serve
NEUTRL works with:
- eCommerce Owners / Operators
- Marketing Directors, Marketing
- IT Managers
- Operations and Warehouse Directors, Fulfillment Staff
Value Propositions
NEUTRL brings institutional, flexibility and continuity to eCommerce ops.
- Maximize outsourcing with institutional control
- Exact more precise expertise with specialized partners
- Distribute dependencies and lower risk profiles
- Maintain business continuity in / out of partner transitions
- Remove conflicts of interest in decision making
Platform Specializations
NEUTRL works with open source, commercial and SaaS solutions.
- Magento open source, Adobe Commerce
- Shopify, BigCommerce SaaS
- Shopware open source and commercial
- Micro services